SM/AD - Risk Management - BFS

- Lead the development and maintenance of a robust trigger-based reporting framework that ensures each risk benchmark metric is tracked at nth level - geography, customer type, channel etc. The framework should trigger mechanism whenever any benchmark is breached at any level

- Liasion with different stakeholders to ensure that the risk benchmark numbers stay under check

- Build early warning signals for identifying sources of portfolio stress and communicate continually to stakeholders across the organization

- Work closely with Category, customer experience and operations teams to develop strategies for mitigating portfolio risk and coming up with segmented treatment strategies across risk brackets

- Continually work to bridge the twin objectives of maximizing portfolio revenue while minimizing risk

- Defining and updating criteria for customer upsell / cross-sell, renewals, closure, and other account actions