Posted By

Job Views:  
460
Applications:  62
Recruiter Actions:  1

Posted in

IT & Systems

Job Code

1062394

SLK - Lead - Transition & Transformation

8 - 18 Years.Bangalore
Posted 2 years ago
Posted 2 years ago

Transition and Transformation lead


Transition and Transformation


Job Description :

- Lead a transition and/or transformation project team to takeover service delivery from the customer per the committed transition plan

- Reviews proposals and contracts for accuracy in areas related to transition. Interfaces with sales team and operations team to ensure smooth transition effort.

- Work with internal teams to manage and deliver projects on schedule, within budget and with a high level of customer satisfaction

- Ensures that all Transition project plans are consistent, congruent, and integrate with the overall deal project plan

- Ensuring that the scope of the services to be transitioned, and the SLAs expected from the service delivery are clearly understood and agreed upon by all stake holders.

- Supports the project managers of Transition and Transformation projects in developing each project's scope of work, estimates, schedule, and risk assessment/management plan

- Participate in customer presentations to project strong transition and transformation management competency

- Initiate the OTACE process for the Transition & Service Delivery.

- Risk & issue management - creation and maintenance of risk and issue register.

- Monitor, track and resolve critical transition related issues.

- Setting up and ensuring smooth routine reporting mechanisms.

- Responsible for invoicing of transition, knowledge/collateral creation and post-implementation review

Qualification :

- Bachelor Degree with 8+ years of experience in transition Management.

- Strong understanding of ITIL, especially in the areas of Service Operations and Service Transition

- Experience in project managing IT projects

- Excellent communication and presentation skills

- Experience in a customer-facing role

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Posted By

Job Views:  
460
Applications:  62
Recruiter Actions:  1

Posted in

IT & Systems

Job Code

1062394

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