SLK Group - Head - Customer Business Unit

Job Purpose:

- To Lead and Manage a Customer Business Unit effectively

- Be accountable for the CBU's growth and P&L

- Collaborate with Peers at different locations for effective delivery

- Participate and contribute actively in the Organization and Vertical Initiatives

Principle Accountabilities :

- Developing and growing the customer account, and customer relationship

- Offering innovative services/solutions to the customer

- Focus on quality of the delivery and customer satisfaction and provide leadership on new services offerings / strategy

- Establish strategic alignment with technology or domain, provide support to COEs to achieve business goals

- Managing P&L for the CBU and accelerating the targets through the program management team and business development team. Be responsible for preparing, complying and tracking budgets for the CBU

- Compliance to Business contract, SLAs, Agreements, SOW.

- Building& effective use of knowledge repository for the CBU

- Compliance and improvements to domain and organization processes in collaboration with CoE

- Implementation of Enterprise Automation Solutions of the organisation across and evolve the standard Metric for all dimensions including Projects, Processes, Delivery.

- Utilization deriving the Productivity quotient

- Developing, Mentoring & Retaining the talent in the BU

- Ensuring integration of people in the CBU with effective & periodic communication

- Planning and proactive people management for the CBU

- Building managerial pipeline for the CBU

- Building and enhancing competencies of the CBU team for current & future requirements

- Should have banking domain knowledge

Educational qualifications and Experience:

- Bachelors or Master's in Engineering or Computer Applications with over 16 years of experience

Functional skills :

- Any Domain Knowledge

- Project Delivery Models, systems and processes

- Costing and Budgeting