Skuad - Manager - Customer Success

Customer Success Manager (America)

Desired Skills: Ability to work in different time zones, Familiarity with CRM software

Experience: 1-4 Years

Location: Gurugram

About the Role

Embark on a journey to redefine B2B customer delight! We're on the lookout for passionate individuals as Customer Champions who will orchestrate a symphony of satisfaction, turning each client interaction into a masterpiece of excellence. If you're excited about crafting unforgettable experiences, let's drive the future of customer enchantment together!

What will you do?

1. Customer Rhapsody:

- Be the maestro of B2B relationships, creating harmonious connections with clients

- Conduct a symphony of onboarding, ensuring clients dance into success seamlessly

2. Riff with Resolutions:

- Play a key role in resolving customer challenges, turning discord into delightful resolutions

- Strum preventative chords, keeping issues at bay and maintaining a sweet serenade of satisfaction

3. Choreograph Growth:

- Partner with the sales team to choreograph growth strategies and pirouette toward client expansion

- Dance through account management, ensuring clients waltz through our offerings with grace

4. Feedback Jazz:

- Jazz up our improvement initiatives by collecting and riffing on customer feedback

- Collaborate with the band (cross-functional teams) to compose a symphony of continuous improvement

5. Product Adoption Symphony:

- Lead the orchestra in ensuring seamless product adoption, helping clients hit the right notes with our offerings

- Fine-tune strategies to ensure customers groove effortlessly with our product lineup

What makes you a great match for us?

- Hustler Spirit- Non Negotiable!

- A passion for customer satisfaction and excellence

- MBA in Business, Marketing, or a groove-worthy field

- Strong communication and interpersonal skills

- Problem-solving groove with a customer-centric mindset

- Familiarity with CRM software, the notes of customer support tools, and the melody of customer satisfaction

About Skuad:

Imagine a world without boundaries, where companies effortlessly discover, hire, and manage talent, regardless of geographical constraints. Skuad brings this vision to life.

We're on a mission to democratize global talent and opportunities, making remote work accessible worldwide. Skuad empowers employers to effortlessly build, pay, and oversee exceptional global teams while handling the complexities of payroll, compliance, and taxation.

Our diverse, globally distributed team is passionate about fostering inclusive work cultures and enabling customers to thrive globally. Backed by leaders with over two decades of HR expertise, our goal is to create one million opportunities globally by 2027.

Having raised $15 million in Series A funding in Oct 2022, totaling $19 million with support from returning investors Beenext and Anthemis, we're committed to driving value, learning, and continuous improvement as a united global team. In August 2024, Skuad was acquired by Payoneer.

Payoneer is a leading global payments platform that partners with freelancers, SMBs, marketplaces and enterprises to solve their biggest payment challenges. Leveraging robust technology, compliance, operations and banking infrastructure, Payoneer powers growth for entrepreneurs in emerging markets, Payoneer makes global commerce easy and secure.

With Skuad you get to have:

Ownership: You will own what you do. We are a results-driven team, which means we expect you to get things done

Endless support: You will always be able to reach the help you may need. You will have the resources you need to deliver

Experiment: This is your playground. You will come up with ideas of your own, pitch them, and take them up. You will have a free hand to execute exciting ideas

Impact: Be a part of a world-class team where we are constantly challenged with new things and maximize the impact of the products we build

Why should you join Skuad?

Venture capital-backed hyper-growth company

Rapid career advancement with opportunities to learn

Competitive salary and Performance bonus

Paid time off, Flexi-hour policy & Wellness benefits

If you are someone who wants to solve real-world challenges and enjoys finding elegant solutions to difficult problems, Skuad is the perfect workplace for you! Join us to build a global employment solution that is making opportunities accessible for talent and organizations across the world.