SkillSanta - Student Engagement Manager

About Us:

SkillSanta is a platform aiming to make upskilling a lifestyle and transform the traditional recruitment process by empathizing with aspirants andcompanies alike

Location- WeWork Powai, Near L&T. (Mumbai Location only)

Designation:- Student Engagement Manager

Experience:- 1 To 3 Years

Requirements: Immediate joining required - Full Time Permanent Job

Due to COVID-19 We are making candidates join remotely please ensure if all the candidates have Laptops/ Desktop along with Broadband Connections. We will also reimburse their phone and internet bills post joining.

Job Summary :

- Be accountable for the entire Relationship Manager of a growing business

1. Student/Teacher Representative who is genuinely excited and confident to help parents/teacher resolving their queries in a new-to-the-world online platform. He/She should be patient, empathetic, and passionately communicative.

2. Needs to manage class rescheduling requests and handle DataBase and coordinate with Tech team to execute this in backend to manage ongoing classes.

3. Make daily trackers for student/teacher operations team as well as manage daily in bound/outbound email flow

4. The Relationship Manager will be required to communicate with customers via phone and email.

5. Maintain Documentation and Communicate the same to Stakeholders by recording customer queries and details

6. Contributes to team effort by accomplishing related results as needed.

7. Backed by reputed VCs and an award-winning management team, this is a rare opportunity for a passionate, driven hire to see a business being built from scratch and gain life-changing experience.

Primary Responsibilities:

- Train teachers on platform end to end and make them Go Live over platform

- Continuously engage with teachers to ensure high productivity

Educational qualifications preferred

- Category: Technical Diploma/Technical Course, Bachelor's Degree, Master's Degree

- Field specialization: Operations management and supervision

- Degree: Bachelor of Applied Science - BASc, Bachelor of Arts - BA, Bachelor of Business Administration - BBA, Bachelor of Commerce - BCom, Master of Arts - MA, Master of Business Administration - MBA, Master of Computer Applications - MCA, Master of Science - MS, Master of Social Work - MSW

Required work experience

- Industry: Any

- Role: Customer Engagement

- Years of experience: 1 to 3

Required Skills:

- Excellent communication and interpersonal Skills

- Excellent skills on MS Office, Documentation, Advanced Excel eg V LookUp.

- Customer Satisfaction Focus: Ability to listen and active problem-solving skills

- Multi-tasking

- Project management: Remarkable detail orientation for making accurate trackers

- Database management: Quick query response and resolution. Ability to analyse large amounts of data

Operations Experience:

- Role requires an analytical, structured, detail-obsessed approach since the company's scale will expand from recruiting 10,000 to 1 million students in very short time.

- Competent time management skills

Self-motivated

Shift -

Day Shift - Working Hours ( 9:30 Am to 9:30 Pm - Any 9 Hours)

Night Shift - Working Hours ( 9:30 Pm to 9:30 Am - Any 9 Hours)

Night Shift Perks - Night Shift Allowance + One time cab facility

Other Details - Full Time Permanent Job