SK Finance - Manager - Operations

About the job:

Company Description:

SK Finance Limited is a Middle Layer NBFC operating in rural and semi-urban areas of North, West, and Central India.

With over 30 years of financial excellence, we offer vehicle loans, small business loans, and personal loans.

Our commitment to quality underwriting, innovation, and customer centricity has made us a trusted partner for our customers.

We currently have 530 branches across 12 states and 1 union territory, with a team of over 10,000 employees.

Our mission is to bring about a positive impact on society.

Role Description:

Position: Operations Manager

Location: Balesar

Type: Full-time, on-site

Responsibilities:

Overseeing Day-to-Day Operations:

- Ensure smooth functioning of all operational activities.

- Supervise staff to maintain efficiency and productivity.

Managing and Optimizing Processes:

- Streamline workflows to enhance efficiency and reduce costs.

- Implement improvements to enhance operational effectiveness.

Monitoring Performance Metrics:

- Track key performance indicators (KPIs) to assess operational performance.

- Analyze data to identify areas for improvement and implement necessary changes.

Coordinating with Different Teams:

- Collaborate with various departments to ensure seamless operations.

- Facilitate communication and coordination among teams to achieve common goals.

Ensuring Compliance with Regulatory Standards:

- Stay updated on relevant regulations and ensure adherence.

- Implement necessary measures to maintain compliance with industry standards.

Driving Operational Efficiency:

- Develop strategies to enhance operational efficiency and effectiveness.

- Identify and implement best practices to optimize processes.

Delivering Excellent Customer Service:

- Focus on providing exceptional service to customers.

- Address customer inquiries and concerns promptly and effectively.

Qualifications:

Strong Leadership and Management Skills:

- Ability to lead and motivate teams effectively.

- Experience in managing teams and fostering a positive work environment.

- Excellent Problem-Solving and Decision-Making Abilities:

- Aptitude for identifying issues and finding practical solutions.

- Ability to make sound decisions under pressure.

Experience in Operations Management:

- Proven track record of managing operations effectively.

- Familiarity with operational processes and procedures.

- Knowledge of Financial Services and Regulations:

- Understanding of financial services industry regulations and compliance requirements.

- Knowledge of relevant laws and regulations governing financial operations.

Strong Analytical and Quantitative Skills:

- Proficiency in analyzing data and interpreting results.

- Ability to use data-driven insights to drive decision-making.

Ability to Prioritize and Manage Multiple Projects:

- Skill in managing competing priorities and deadlines.

- Capacity to multitask and delegate effectively.

Excellent Communication and Interpersonal Skills:

- Clear and effective communication skills, both verbal and written.

- Ability to collaborate and build relationships with stakeholders.

Bachelor's/Master's Degree in Business Administration or Related Field:

- Educational background in business administration, management, or a related field.

- Experience in the Finance Industry is a Plus:

- Previous experience in the finance industry would be advantageous.

- Familiarity with financial operations and processes is desirable.