SIXT - Senior Product Manager

Who are we Globally?

SIXT is a Germany-based multinational car rental company of 100+ years old. We are the Mobility leaders in Europe. We are known for our Premium Mobility Services with operations in around 110+ countries with 270000+ vehicles and 1.5 million drivers worldwide. Our Technology Organization envisions in Building world-class products to provide ease of Mobility to our customers.

We are a technology first car rental company. We believe in giving the best experience to our customers and creating products that enable us to achieve this goal.

Product Managers are Leaders at SIXT

Product Managers at SIXT play a predominant role in strategically building disruptive software in the mobility space, using the best tech-stack in industry. They are responsible for the product challenges impacting customers around the globe.

Sixt is looking for a Product Leader to lead the charter around the customer area. This is a highly visible and impactful role within the company with cross functional ownership touching multiple customer topics within Sixt.

- Experience in building consumer products is mandatory

- Prior experience in building Customer Service Products such as Ticketing, Chat & Chatbots, Voice & IVR Products to solve customer problems

What does a PM in Customer Team ask themselves?

- Who is a Sixt Customer and what is their intent to rent at Sixt? What are the opportunities, customer needs & desires that can move customers from car ownership to a car rental?

- What are the current problems that are preventing repeat customers coming back and renting at Sixt? How do I measure customer experience metrics and the leading indicator of customer retention? How do I drive customer retention at Sixt using various interventions?

- How do I segment and target customers with a differentiated value proposition

- How can I build a sticky customer value proposition that increases value for customers as they continue to rent with Sixt (e.g., Amazon Prime? Marriott Bonvoy Benefits)

Responsibilities:

- Rich 6+ Years of relevant Product Management experience

- Lead a team of PM's. Mentor & Guide them in their day to day work.

- You will collaborate with the Tech, data science, Business, and Operations teams to solve problems using technology as the lever.

- Drive towards both short-term, medium-term, and long-term goals, defining the product. Solve for customer needs that is viable for the business.

- Identify key success metrics for the product and ensure that instrumentation has been implemented to track outcomes.

- Translate business strategy into product road-map with detailed product requirements document (PRD).

- Manage product prioritization and trade-offs between impact (customer experience, business goals), effort and complexity of implementation.

- Analyze product metrics periodically and reiterate the road-map based on product strategy and goals for your area.

Why work with us?

SIXT is the company with legacy of more than a century offering healthy work environment, friendly work culture and continuous learning. The leadership here believes in team empowerment and challenging opportunities are offered to solve real world problems.