Sistema.bio - Head - Technical Operations

About Sistema.Bio

- Sistema.bio is a leading social enterprise operating in Latin America, India, and Africa by bringing technology, training, and financing to farmers. Headquartered in Mexico City, Sistema.bio promotes a world where waste is a resource, and farmers are empowered and productive. They manufacture, sell, install and finance our patented biodigester systems for small and medium-scale farmers to convert their waste into economic, health and environmental benefits.

- By the end of 2021, Sistema.bios the goal is to have installed biodigesters for over 200,000 people in 15 countries where they lack access to clean, renewable and cost-effective energy. Sistema.bio is the 2019 Ashden Clean cooking Awards winner and the 2017 Buckminster Fuller Institute Finalist. Our Founder Alex Eaton is an Ashoka and Endeavor Fellow.

- You can be a part of this impact story!

About Role:

Reporting to the Technical Director, you will be responsible for managing Technical Operations in India. By managing Project Managers, Supervisors, and Technicians, you will manage the team to install and service biodigesters according to the global quality standards of Sistema.bio with a central focus on customer service and satisfaction.

Key Responsibilities:

- Translate commercial requirements into operational plans.

- Build and Manage pan India Teams to match operational plans.

- Oversee weekly and monthly work plans for all Project Managers and supervisors to ensure product installation and service happens within time.

- Track delays and bottlenecks on a daily basis and solve them on the go to ensure operational efficiency.

- Ensure 100% quality and work process compliance by tech managers and supervisors.

- Train the tech team to strive for the highest order of customer satisfaction with their technical and communication skills.

- Manage logistics to support execution.

- Manage service teams to resolve customer complaints to drive a farmer's product adoption.

- Travel to field offices (accounting for 65% of your time).

Does this Sound like You?

Must-haves:

- You are an Engineer with a postgraduate degree with over 7 years of managing Rural projects / Technical Operations.

- You have built, managed and trained a large team.

- Ability to hold conversations in Hindi and English.

- Willingness to travel across India.

Preference:

- Past experience with installing technical products for the rural or agriculture sector.

- You have technical acumen and thrive in fast pace and uncertain work environment.

- You are extremely passionate about the potential for impactful enterprises to drive sustainable development and improve farm productivity.

Sistema.bio Values

- Entrepreneurial culture: Your ideas matter.

- Passion and purpose: working at Sistema.bio, you'll be able to work with a very passionate team that believes strongly in working for the real social and environmental impact they want to see.

- Time in the field with the small and medium-scale farmers: regardless of your background, you get to spend time in the field with farmers and genuinely understand their pain points, their everyday concerns and connect with them.

- We care about your career progression: we have a strong culture of training and investing in developing our people.

- Work-life balance: at Sistema.bio, we know you're at your best when you're rested and healthy, therefore we give you unlimited holidays, parental leave, pay for your health protection and give you options to work remotely when needed.