Enterprise Customer Success - 4+ Yrs - SAAS US Clients exposure - US Shift - 5 PM to 2 AM Responsibilities: - Own overall relationship with assigned clients, which includes increasing adoption, ensuring retention and satisfaction. - Develop, prepare, and nurture customers for Account growth. - Handhold clients from the sales closure stage to onboarding them to training them to governance and reporting and providing continued support - Work to identify and/or develop upsell opportunities. - Advocate for customer needs/issues cross-departmentally. - Understand the proposal/presentation objectives and determine the scope of work. - Source information from relevant internal sources, core team, portals, etc. collating and analyzing information logically and producing high-quality outputs by deploying standard templates in a timely manner - Maintain the repository and the tracker to ensure that all recent documents are added regularly. - Pro-actively liaise with onshore stakeholders to receive timely feedback that can be leveraged to enhance the proposal/presentation development process Qualifications - The familiarity of working with Fortune 1000 clients. - Very good written and verbal communication skills. - 4+ yrs of prior experience in Enterprise Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention. - Strong team player but still a self-starter. - Thrives in a multi-tasking environment and can adjust priorities on-the-fly. - Credible record of operating as an independent contributor - High problem-solving skills; ability to drive through to an outcome in circumstances of complexity and - BE / B.Tech / BBA / BCom / MBA Preferred About Us Simplilearn is the world's #1 online Bootcamp provider, enabling learners across the globe with rigorous and highly specialized training offered in partnership with world-renowned universities and leading corporations. We focus on emerging technologies and skills, such as data science, cloud computing, programming, and more, that are transforming the global economy. Our training is hands-on and immersive, including live virtual classes, integrated labs and projects, 24x7 support, and a collaborative learning environment. Over two million professionals and 2000 corporate training organizations across 150 countries have harnessed our award-winning programs to achieve their career and business goals.

Bangalore

Simplilearn - Enterprise Customer Success Role 

Simplilearn - Enterprise Customer Success Role  ,Job Description for Simplilearn - Enterprise Customer Success Role  in Simplilearn in  Bangalore for (3-6) years of experience. Apply Now!

Job Description for Simplilearn - Enterprise Customer Success Role  in Simplilearn in  Bangalore for (3-6) years of experience. Apply Now!