Simpl - Account Manager & Client Success - IIM/ISB/MDI/FMS

About Simpl :

Simpl (Fintech of the year - 2020) is focused on transforming how the people of India deal with money. Its first product is a payment mode that lets users skip traditional forms of payments entirely. Instead, all the transactions get added into a single bill, payable on the 1st and 16th of every month. This way, the checkout process takes less than a few seconds - making it a win-win for merchants and users alike.

In place of traditional forms of identification and authentication, Simpl integrates deeply into merchant apps via SDKs and APIs. This allows for more sophisticated forms of authentication that take full advantage of smartphone data and processing power.

Simpl was founded in 2015 by Nityanand Sharma and Chaitra Chidanand, and went live in 2016.

Account Manager :

- Our mission at Simpl is to empower retailers to build a longer term trusted relationship with their customers, one transaction at a time via: one click checkout, customized PoS credit & intelligent loyalty rewards.

- Everyone at Simpl is an internal entrepreneur who is given a lot of bandwidth and resources to create the next breakthrough towards the long term vision of converting every smartphone in the world into a personalized & transparently priced credit card.

About the the Account Management & Client Success team:

- Our account management and client success team is an elite team of problem solvers and innovators who optimize Simpl's offering for all retailers on the platform. This team ensures we- re meeting client needs at the highest level possible, bringing new product and marketing ideas to life by way of perpetual feedback between retailer and our product, marketing, and tech teams. This team tells the story of our value proposition to our clients by way of business reviews and relationships, bridged by data and results. Ultimately, the goal is to make Simpl an essential part of our clients growth and success. In the long term, success for this team means, Simpl will be processing at least 20% of a retailers TPV (total payment volume) and the retailer will be co-creating products such as loyalty rewards & other consumer benefits with Simpl to delight their customers

As a part of the team, your role will be:

- Monitor partner launch process after account assignment

- Effectively and proactively engage partners in discussions on business performance, existing product and marketing ideas, implementation of best practices, and partner's strategic initiatives.

- Own broad relationships across the partner organization, and cultivate those through in-person meetings and ongoing dialogues.

- Navigate challenges and objections from partners in real-time discussions.

- Use data to build Simpl's business case and address partner inquiries or concerns, and effectively communicate results of internal analyses to partners.

- Proactively engage the analytics team with suggestions and feedback on new retailer insights and new data and analysis needs to tell stories relevant to specific partners.

- Aggregate and deliver key retailer insights to Product, Marketing, and Sales organized in structured, consistent, and proactive manner.

- Amplify the voice of retailers across the organization through multiple touchpoints.

Role Requirements:

- 3+ years experience in direct sales & account management with medium, large and enterprise level companies in a role such as Enterprise Sales Manager, Enterprise Account Manager, Enterprise Relationship Manager and Enterprise Business Development Manager.

- Experience with payments or loyalty and a robust understanding of the retail landscape is a huge plus.

- A track record of growing accounts and earning trust of clients.

- Experience building and delivering impactful presentations to executive-level decision-makers.

- Negotiation skills as evident from previous experience while crafting pricing strategies and taking new products to market.

- Advanced Excel and PowerPoint skills.

- A problem-solver who loves to deliver high quality support and someone who cares.

- An A+ track record of achieving and exceeding targets.

- Ability to work comfortably in a fast-paced environment, with exceptional attention to detail.

- Comfortable travelling 20% to 30% of the time.

- The preferred time of joining for candidates applying will be 15-20 days