Signum Hotels - Head - Operations

- Oversee daily operations across all Signum Hotels properties, ensuring compliance with brand SOPs, quality standards, and guest satisfaction goals.

- Implement operational strategies to improve service quality, efficiency, and profitability.

- Monitor and enhance customer service standards through training, guest feedback analysis, and quality audits.

- Drive revenue growth through strategic cost management, pricing strategies, and operational efficiency.

- Work closely with the Revenue Management team to optimize ADR (Average Daily Rate), RevPAR (Revenue Per Available Room), and occupancy.

- Ensure cost control measures, budgeting, and P&L accountability across all properties.

- Work closely with senior leadership to drive expansion strategies, including new property openings and market entry plans.

- Support pre-opening operations for new hotels, ensuring a smooth launch and adherence to brand standards.

- Ensure compliance with local laws, health & safety regulations, and brand policies.

- Implement risk management strategies to safeguard assets, employees, and guests.

- Maintain high standards of hygiene, safety, and environmental sustainability.