Siegwerk - Global SAP Support Manager

Position Title: Global SAP Support Manager.

Reporting to CIO Asia .

Functional reporting to Global SDD Head

Location : Gurugram

Position Description:

Primary Responsibilities:

- Accountable for SAP Support of all Siegwerk entities across globe.

- Ensure Service levels are always met Assess, anticipate and recommend appropriate actions and resources; investigate and understand requirements.

- Liaison with the teams across regions to ensure consistent adherence to defined standards and processes. Prevent and resolve major incidents and problems.

- Create and publish SLA reports - identify challenges and service improvement plans.

- Be the point of escalation for any SAP service delivery related issues.

- Demand Management process management for Asia.

- Build and maintain strategic relationship with key technology partners, sourcing providers to ensure swift ramp up of team as and when required.

- Foster a high-performance team by communicating job expectations; planning, monitoring, coaching, counselling and disciplining.

- Effectively delegate and focus team and resources on business priorities.

- Recognises problems by identifying abnormalities; reporting violations.

- Ensure that all technology resources are productive and aligned to the business vision.

Candidate Profile :

Educational Qualification:

- Post Graduate in Business Administration from a reputed Global or Indian Institute.

- Graduate in Engineering from a reputed university.

Experience and Skills:

- 14-20 Years of SAP experience including few end to end implementations and SAP support

- Sound understanding of SAP Infrastructure (On Premises as well as cloud).

- Hands on experience in atleast 2 SAP modules (MM, PP, FICO, QM, SD etc) is a must, experience in IT Infrastructure and digital technologies will be an added advantage.

- Working Knowledge on Service Now platform will be helpful.

- Strong analytical skills, experience solving practical issues and engaging teams of multiple process partners to consensus.

- Strong Knowledge on IT Industry standards and best practices to develop organisational capability (people, processes, technology, knowledge) and process improvement models.

- Hands on experience with complex project management.

- Problem solving, troubleshooting & diagnosis skills for technical issues.

- Proficient in verbal and written English.

- Entitled (Passport and Visa) and willingness to travel ~20%.

Behavioural Attributes:

- Sound interpersonal and communication skills.

- Positive attitude towards others. Respectful. Honest. Co-operative. High integrity.

- Willingness to learn -and teach- where required.

- Ability to collaborate with teams of all types, across international locations.

- Solution focused - proactive with continuous improvement mindset.

- Accountable - ability to demonstrate ownership to achieve results.

- Independent thinker ability to make decisions, improve processes, work smarter.

- Strong work ethic action oriented, self-motivated, self-starter.

- Important Points to check by candidates before applying :

- Candidate should have at-least 14 Years of Experience not exceeding 20 Years in IT.

It is mandatory to have experience in complete roll out /Implementation of least 2 SAP modules.

- Candidate should have strong hold on SAP Support and SAP Ticketing.

- Should have experience in Global role, projects and stake holder management.

- Experience in technical SAP module would be advantage.

- Education across should be FULL TIME from the reputed institute.

- Excellent Communication skills.