Shadowfax - Zonal Manager/State Head - Operations

Zonal Manager/State Head

About Shadowfax:

Shadowfax is India's leading on-demand tech-backed gig marketplace that helps businesses outsource last-mile activities. Shadowfax employs tech-enabled solutions like ML and AI to offer supply that keeps pace with demand in the fast-growing and highly fragmented hyperlocal distribution ecosystem and ensures a wonderful end-user experience.

The Shadowfax app has over two million downloads and is designed as an immersive platform for delivery and is a single app that works across multiple platforms. The app is used as a channel for guaranteed earnings across multiple E-com and Hyperlocal platforms. Shadowfax has been consistently widening its area of operations by expanding in E-commerce and Hyperlocal segments and getting into new growth areas like grocery distribution.

Shadowfax has extremely friendly people and partnership policies that are designed to be highly empathetic and are always looking for ways to make the riders lives better and transform the appeal of delivery and other blue-collar jobs as an attractive career option. Working with the Shadowfax platform ensures strong earning potential along with a high degree of flexibility and freedom along with financial support services like loans, and insurance.

In October 2021, Shadowfax launched India's first delivery SuperApp to accelerate the growth of delivery partners by empowering them to access multiple opportunities via a single platform.

Shadowfax is India's largest on-demand tech-enabled instant third-party logistics (3PL) platform. It is the only Indian B2C last-mile delivery platform disrupting logistics with services in multiple categories, including food, groceries, quick commerce, multi-city e-commerce fulfillment, and reverse logistics under a single umbrella. On the back of a fast-growing base of 120,000+ monthly transacting delivery partners, Shadowfax serves over 170+ enterprise clients across 900+ cities, delivering over 10 Lakh + orders every day. Shadowfaxwas founded by IIT - Delhi Alumni, Abhishek Bansal, Vaibhav Khandelwal, Praharsh Chandra and Gaurav Jaithliya in 2015.

Our clients are present across sectors like e-commerce, food, grocery, FMCG, electronics, consumer durables, pharma, apparel, auto, BFSI and Insurance etc. We foster a culture that values first principle thinking and problem solving, encourages constructive feedback, engagement, inclusion and diversity at all levels. Our core values define our identity and form the basis of our actions and reflect in everything that we do at Shadowfax

Role: Zonal Manager/State Head

Purpose of Role: To expand network & Pincode serviceability and manage P&L of their state/zone.

Roles & Responsibilities:

1. Network & Pin code Expansion:

- Coordinate with sales team to analyze new business opportunities & expand network in those locations.

- Managing the expansion of hubs in the state in coordination with internal & external stakeholders

- Responsible for pin code expansion across the state & increase serviceability.

- Ensure all resources are available for pincode expansion.

- Planning manpower & deployment in areas with pincode expansion

2. Customer Escalation & COD Closure:

- Handling & resolving the customer escalations with SZM & HI

- Ensure BIC customer experience in all hubs.

- Resolving the issues & escalation of SZMs

- Ensuring 100% closure of COD on daily basis across the hubs

3. State Franchise Management:

- Onboarding new franchise partners for expansion of franchise business

- Ensuring BIC Performance of hubs across the state. Coordinate with SZM to ensure better performance in franchises.

- Proactively assessing the vendor's needs & maintaining a good relationship with them.

- Coordination with the internal stakeholders to ensure resolve the escalations & queries of the vendors.

- Rate card discussion with the vendors/franchise

- Ensuring to reduce the cost per order (CPO) with franchise & vendors.

4. Workforce Management:

- Creating manpower planning from the monthly projections received from sales team.

- Analysing the root cause for attrition & building strategies to reduce the attrition

- Working with the HR team & SZM to close all the open positions.

- Training & mentoring the SZM & HIs on ground to smooth functioning of hub.

- Providing feedback to the SZM on their performance & ensure better performance.

5. P&L Management:

- Responsible for handling the P&L of their respective state in coordination with SZM.

- Building strategies & processes for reducing discrepancies in the planned budget for maintain P&L for the state.

- Maintaining the productivity of the hubs & delivery partners in coordination with the SZM to increase the revenue of the state.

Skills required- Link:

1. Operational Excellence

2. Problem Solving

3. Communication Skills

4. Workforce Management

5. Business Leadership