ShadowFax - Manager - Process Excellence

- Design and run the pan India Process Excellence program

- Thorough understanding of the systems and processes to identify performance gaps and resolve the same

- Centrally drive process audits for operational processes at all DC sites and corrective measures to achieve the benchmarks. Coach the site teams to continuously raise the bar on process excellence.

- Coach the operations team for self audits and drum-beat adherence

- Work with operations team for adherence of operational SOPs via gap analysis

- Designing of stable process SOPs for DC operations

- Design frameworks to undertake data analysis to deep dive the process gaps linked to operational misses

- Lead the central team in rollout of new initiatives and products at sites for process improvements and reapplications

- Develop a culture of loss elimination at sites and coach site teams to lead specific loss elimination projects. Coach the teams on loss elimination tools

Experience :

- 2+ years of post MBA OR 5+ years of post B.Tech experience in an Operations/ Audit/ Quality/ Service Excellence role in a Logistics or supply chain organisation

- Has managed a 10+ member team

- Strong data analysis and problem-solving capabilities - Proficiency in Excel is a must

- Experience of executing things on ground is a must

- Good stakeholder management skills

- Good written and verbal communication skills for articulation of issues, solutions and collaborating with stakeholders at all levels - Proficient in Word, PowerPoint

- Candidates with work experience in Ecommerce logistics operations preferred