ShadowFax - Manager - Operations

Roles and Responsibilities :

- Take entire ownership of end-to-end operation; SC operations and ensure smooth running of operational activities.

- Establish a daily, weekly and monthly review rhythm with Team Members across city level to drive key performance metrics in SC.

- Ensure availability of adequate and trained manpower at SC; SC hubs across all cities as per manpower and business plan.

- Maintain rapport with all stakeholders; ensure collaboration to leverage this partnership during critical situations.

- Manage cost, quality, and efficiency to achieve business objectives of the organization.

- Derive insights from ground, collaborate with cross functional teams and convert into business actions to solve structural operations problems.

- Identifying and reporting of risks in operations spread across multiple locations and work with respective functions to mitigate them - through policy, process, technology or any other required input.

- Establish a continuous improvement culture that drives introspection; aids self-

- Hire/Train Assistant Managers / Managers as per the requirement of the business.

- Constantly strive towards creating a collaborative work culture.

Key Impact Areas :

- Strategic Planning

- Operational Excellence

- P & L Management

- Project Management

- Process Improvement

- Partner Management

- Training & Development

- SC Operations

- Performance Monitoring & Evaluation

- Team Building