ShadowFax - Associate Director - Last Mile Operations

Role: POD Owner

Purpose of Role: To improve the business in their designated POD, expand the business & manage P&L, uphold the customer centricity & generate revenue

Roles & Responsibilities:

P&L Management

- Overseeing & Responsible for the P&L of the respective POD in coordination with SZM & ground team

- Building strategies & processes to reduce discrepancy in COD Deposit in coordination with ZM & SZM

- Ensure to run the business in hubs as per the allocated budget for manpower, infrastructure

- Maintaining the productivity of the hubs & delivery partners in coordination with the SZM to increase the revenue

- People & Manpower Management

- Analyzing the performance on ground through dashboard and create manpower planning

- Ensure to run the business in hubs as per the allocated budget for manpower, infrastructure

- Understanding reasons for attrition & building strategies to reduce the attrition rate in sync with the SZM & HI

- Forecasting manpower allocation in the hubs & cities basis the analyzes of projection

- Mentoring & Training the SZM & HIs on processes & compliances

- Maintaining stability of employee in the team & reduce attrition rate

- Creating pipeline for the delivery partners basis the volume of shipment with the vendors

Expansion of Business:

- Synchronize with the sales team & vendors to increase the volume for hubs in specific regions with low volume

- Responsible for expansion of business in self-operated & franchise hubs in coordination with the SZM & Central Team

Performance Management:

- Closely monitoring & managing the operational performance of hubs on daily basis & providing feedback to the SZM on performance improvement

- Building new strategies & processes for improvement of performance in ground level

- Associating with the POD CT Team for data analysis & planning the performance of the team

- Ensure internal growth of the employee through career development

- Achieving the targets of P&L, Performance & Revenue with coordination with the SZM, HI

Escalation Management:

- Resolving the escalation received from higher management & customers with the SZM & HIs

- Resolving the salary issues raised for the SZM & HI with coordination with the HR Team

Skills required:

- Operational Excellence

- Problem Solving

- Communication Skills

- Workforce Management

- Business Leadership

Requisites / Prerequisites:

- Graduate from Tier 1/2 Engineering or Management colleges

- 5+ years of overall experience with Ecommerce/ Logistics/ Supply chain organizations.