Position Summary :. - As part of the Business Operations team, you will support a network of dealers who sell device protection, extended warranty, or offer exchange services on smartphones and other consumer electronics products. - You will lead a team of professionals that is responsible for providing support to dealers to resolve key problems. Key Responsibilities :. - Ensure complete, comprehensive onboarding of dealers within the Servify platform, in line with the company's guidance and processes. - Resolve partner and market queries pertaining to dealer support. - Ensure on-time activation of protection and warranty plans as requested by partners. - Based on training provided by the company, manage configurations of the Servify platform to deliver the desired results to market partners. - Implement new systems and processes to reduce problems and gaps. - Engage with key brand stakeholders to satisfy their queries and requirements. - Train, mentor and guide team to solve operational problems. Requirements :. - Minimum 8+ years of experience in Business Operations Support. - An MBA / Post graduate qualification in management is desirable. - Experience in leading a team of business support personnel. - Excellent cross functional coordination. - Basic understanding of operations excellence practices, such as debottlenecking, quality control principles, scope management, and project planning. - Customer focused mindset and willingness to go the extra mile to deliver value for the customer and the organization. - Knowledge of advanced Excel functions, including all three types of lookup functions, text string modification such as MID, multiple IF statements, and using TRUE/FALSE logic to identify exceptions in Excel without macros. - Excellent communication skills are a must.

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Servify - Business Operations Manager 

Job Description for Servify - Business Operations Manager  in Servify in  Others for (8-10) years of experience. Apply Now!