Service Quality Manager - BFSI

- Devising and reviewing specifications for products or processes

- Drive Service Quality for all customer journeys

- Understanding customer needs and requirements to develop effective quality control processes

- Review and closure of pending customer complaints & service requests received at branches

- Plan, direct or coordinate quality assurance programs and formulate quality control policies improving the bank's efficiency and profitability by leveraging cost reductions

- Setting requirements for achieving standards of excellence in behaviour and code of conduct and monitoring their compliance