Service Project Manager - Industrial/Mfg

Service Project Manager

Location : Bengaluru

Tasks & responsibilities:

- Driving day-to-day project management operations executions from machine arrival to project closing including managing claims

- Ensuring project execution & Company quality standards in front of the client, projects profitability, and customer satisfaction

- Assuming responsibility for all project related facets

- Acting as interface for service related topics between Company and the customer

- Providing feedback regarding process & quality improvement

- Take responsibility for cost management, change management, warranty management, reporting, and resource management of projects

- Ensuring the interdisciplinary cooperation of the relevant internal departments

- Cooperating closely with Company Sales team

Requirements:

- Technical university degree or sound knowledge of engineering acquired through a technical apprenticeship or technician degree

- Several years of experience in the service department or project management or similar professional experience in a similar environment

- Customer-orientated thinking and acting, analytical, systematic, and result-oriented approach to work

- Demonstrating a high level of initiative

- Experience in managing escalations

- Ability to work in teams and to communicate professionally

- Organizational talent and assertiveness

- Excellent command of the English language

- MS Office and SAP skills

- Willingness to travel extensively

- Awareness for cultural aspects