Service Product Manager - Healthcare/Medical Devices

Job Purpose

Create, manage and deploy serviceability product strategy across the healthcare product line.

Key Areas of responsibility

- Create product roadmap for Installability, Fixability, Upgradability, Reliability, Repeatability and Usability.

- Collect, prioritize and quantify stakeholder CTQs (marketing, development, operations, sales regions, key markets, global customer Service and external service technology companies) and create a product roadmap that is in line with long term CS strategy.

- Create, convert stakeholders CTQs to Engineering CTQs

- Own and continuously improve serviceability product roadmap and maturity level

- Develop and document the Service Support Strategy for the applicable product, supporting a service delivery process.

- Convert the product features into service offerings

- Ensure Key Markets are aligned with global and BU guidelines and policies and supports the financial Healthcare CS targets both in revenue and profit.

- Manage the transfer of new product releases to the Customer Service Organization in the KMs so they are able to sell and perform service on the applicable product against targets.

- Assures in NPI phase that the Healthcare organization can safeguard the service of the products until End of Service is reached in the Key Markets (agreed amount of years after production stop at the HIC production IS OPS site).

- Maintain a broad network within the Healthcare organization and outside in order to create service product strategies.

- Create service business case, influence the serviceability product features in to the NPI.

- Where possible or applicable introduce improvements to improve the sense and simplicity of used processes and delivered output for our end users.

Contribute as member of the customer cervices management team to the definition and execution of the strategy and objectives of the CS department that are aligned with the HIC vision, strategy and goals.

Translate the CS objectives into clear actions/projects for the CS department and deploys these actions in such a way to the employees that they take ownership and accountability of these activities.

Create a culture of innovation and execution.

Job Knowledge, Skills & Experience

- Bachelors in Engineering (Electrical, Electronics, Mechanical) with 6 to 9 years of Experience

- Knowledge and experience in driving serviceability products/programs

- Knowledge and experience of service tools inside and outside of the medical devices

- Experience working in a product/program development environment

- High Say to Do ratio

- Very good negotiation skills, convince and inspire people from different level in the organization