Service Operations Manager

We, Talisman Advisors, an executive search and selection firm specializing in the recruitment of middle to senior level talent are looking for a Service Operations Manager position with MCKC in Gurgaon.

Position - Service Manager (Service Line manager and Program Manager and Project Manager)

Qualification - BE/B.Tech With Post Graduation(MBA/PGDBA)

Skills - Service Line manager and Program Manager and Project Manager

- Experience as a manager accustomed to acting as the interface of business and technology in an agile, fast changing environment, ideally for Fortune 500 companies.

- Strict compliance with initial budget and planning -- any delay or overrun must be thoroughly managed with Service Lines;

- Service delivery quality assurance for operation activities according to established and agreed-upon service levels;

- Strict management of operational risks and issues with Service Lines and SD&O operations leadership.

- Experience in managing and coordinating off-shore operations;

- Experience or awareness of business intelligence, analytics or benchmarking domains;

- Excellent project management skills (on time, within budget, according to scope, and with flexibility when required);

- Outstanding communication skills in English (other languages a plus)

- Strong interpersonal skills

- Ability to act autonomously, bring structure and organization to work

- Sound problem-solving skills

- Creativity and action-oriented mindset

- Willingness to travel abroad for working sessions and meetings with Service Line representatives (typically on the same continent as their home office).

READ MORE ABOUT THE Role & Responsibilities -

- The Service Operations/Line Manager provides operational support to PKO service lines, CSTs and external clients. In this capacity, Service Managers work in close collaboration with the practices’ Service Line Managers (dedicated professionals who drive the day-to-day management of PK Service Lines), and Program Managers (PKO internal consultants and experts supporting the Service Lines’ creation and launch) to define, set-up, and manage the service delivery processes leveraging Firm assets. Service Managers often work with more than one Service Line and/or on more than one project at any point in time.

- Service Managers also participate to the continuous development and improvement of PKO’s SD&O Operations centers and/or the McKinsey shared service centers and of the McKinsey Solutions platforms.

- Service Managers work in the SD&O hubs in Europe (Brussels), India (Gurgeon) and US (New York) and might have to travel (mostly within their continent) to serve Service Lines.

- Service Managers report to SD&O Head of Operations, who is in charge of all operational services for the organization.

- Analyzing Service Line needs jointly with Program Managers and Service Line Managers and define the scope for the enablement project (configuration, data modeling, usability review, process set-up, etc.);

- Estimating costs for setting up operations and operational costs for executing data acquisition and service delivery activities;

- Managing the set-up of operations by being the single point of contact for the Service Line and leveraging SD&O Operations and/or the different shared service centers (SDC, McKc Analytics, etc.);

- Coordinating SD&O service teams and shared service center teams, including capacity planning, staffing and training to ensure Service Line’s needs are met;

- Managing service quality assurance by a hands-on involvement during the first iterations of the operational processes and monitoring of execution of more mature operations.

Desired Skills

- At least 6-8 years experience as a manager accustomed to acting as the interface of business and technology in an agile, fast changing environment, ideally for Fortune 500 companies

- Experience in managing and coordinating off-shore operations;

- Experience or awareness of business intelligence, analytics or benchmarking domains;

- Excellent project management skills (on time, within budget, according to scope, and with flexibility when required);

- Outstanding communication skills in English (other languages a plus)

- MBA degree from ONLY Top B Schools

- Strong interpersonal skills

- Ability to act autonomously, bring structure and organization to work

- Sound problem-solving skills

- Creativity and action-oriented mindset

- Willingness to travel abroad for working sessions and meetings with Service Line representatives (typically on the same continent as their home office).

- For Candidates willing to apply contact - ahazra@talismanadvisors.com