Service Manager - Mortgages - Bank

Company : Private Bank

Role : Mortgages - Service manager

Grade : Manager/ Sr. Manager

Location : Mumbai

Key Responsibilities :

- Responsible for call center queries and complaints regarding Mortgage products

- Responsible for handling senior management escalations

- Responsible for handling RBI cases/ court cases/ ombudsman cases etc.

- Responsible for internal functional departments and business for effective & smooth implementation of product/process development and improvement initiatives

Key skills & Competencies :

- MBA from tier 1/2 institute

- Experience in service industry handling customers directly. (not necessarily BFSI)

- Strong Relationship & Customer service orientation

- Good Communication and presentation skills

- Ability to effectively engage with stakeholders