Service Manager

Duties/ Roles & Responsibilities :

- Oversee daily service operations and ensure efficient workflows.

- Address customer inquiries and complaints, ensuring high satisfaction.

- Lead, train, and evaluate the service team to meet performance goals.

- Manage service quality and maintain safety standards.

- Use Excel (VLOOKUP, Pivot Tables) for data analysis and reporting.

- Conduct regular visits to ensure service quality across outlets.

- Promote additional services to boost customer retention.

Experience: 3-5 years