Service Head - Security Solutioning Systems

Service Head- Security Solutioning Systems- Delhi-NCR

Industry : Security / Law Enforcement

Job Description :

- Lead and integrate the Service Team across Architectural Hardware and Electronics Security Segment

- Implement a strong and resilient Service Distribution network

- Monitor top tier customer problems to ensure high response time

Client Details : Our client is one of India's largest manufacturer in the Building Material Domain with a strong focus on Security Solutioning Systems which is one of the fastest growing business verticals for the client

Description :

- Lead and integrate the Service Team across Architectural Hardware and Electronics Security Segment

- Implement a strong and resilient Service Distribution network which would involve working and

- Coordinating with internal as well as 3rd party dealer distributor external stakeholders

- Lead Development/Enhancement of existing CRM application and to introduce an IVR System to improve

customer engagement and increase automation

- Monitor top tier customer problems to ensure a high level of response time and proper problem

resolutions

- Manage all external service providers and review yearly Annual Maintenance Contracts as needed to be able to maximize profitability

- Proposes modifications to service processes wherever required and actions on implementing the same

- Support Sales/BD team as and when required

Profile :

- Candidates with 8 to 15 years of experience and a strong background in Service Delivery

- Education qualification of B.E/B.Tech in Mechanical/Electrical Engineering or Equivalent

- Good communication skills and Stakeholder Management

- Highly Technical as well as Analytical ; Can absorb and interpret data to escalate abnormalities to Senior Management

- Service Level Agreement (SLA) knowledge to guarantee proper and professional support parameters

- Strong Leadership Skills with an ability to manage large team sizes as the role would require the Service Head to manage a team of technicians and sales support executives

Job Offer :

- Leadership Role

- Market Leading Compensation

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Robin George on +91 124 452 5467.

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