Service Head - Energy/Power Solutions - B2C Segment

Service Head:

- B2C Customer Service Management

- Channel Management

- Good Knowledge of LA Battery, Solar Products.

- Service Franchisee Infrastructure Development

- Monitoring service standards and implementation of service policy

- Monitoring of TAT

- Spare parts management

- Revenue Management - AMC, Spares, OOW, Service Accessory Sale etc.

- Regular communication with Channel Partners.

- Inventory & Revenue Reconciliation.

- Execution of Product + Process Training to SF and Team.

- Customer Audit - Product Usages, Application, Charging & Handling.