Service Delivery Specialist - Financial Services

Required:

Work Experince-8-14 years

Front-end technologies (Desktop and Web-based)

Databases

SQL and PL/SQL

Java

AWS

Component-based and microservices architecture

Jira

Confluence

SharePoint

MS Office: Excel, Word, PowerPoint, Vision

Work Location- Bangalore

Notice Period: Immediate to 60 days(Currently serving NP can be preferred)

Note: These are diversity positions, hence please share female profiles only.

The Bureau Support team provides live production support on 24/6 basis for Gloss/Astrid product Suite which are being used by Bureau and license clients. The Bureau Support team is responsible for handling and resolving any product/operational issues related to the Gloss/Astrid product suite. Bureau Support also provides support for Client QA activities for their testing of any new enhancements, defects or any market regulatory changes.

Team activities:

- Excellent programming skills and experience

- Ability to manage software application infrastructure & configurations. 10+ years of experience in project or release management.

- An expert understanding of software development lifecycle

- Excellent written and verbal communication skills

- Excellent analytical skills

- Structured thinking

- Experience in coordinating cross-functional work teams up to task completion

Key responsibilities:

- Acting as shift manager

- Managing risks and resolving challenges that impact release scope, quality, and schedules

- Planning release windows and cycles across portfolios, components

- Managing relationships working on interrelated processes

- Communicating crucial release plans and changes

- Measuring and monitoring progress to achieve timely software releases within defined budgetary limits and defined quality standards

- Coordinating processes between different teams (possibly in various locations)

- Communicating necessary release details to business teams

- Managing, planning, and negotiating release activities

- Initiating and overseeing progressive release processes

- Coordinating release content and efforts based on OS updates and third-party apps

- Producing deployment, implementation and run books plans

- Conducting release readiness and milestone reviews

- Pro-active, highly motivated and a strong team player

- Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.

- Strong, demonstrable delivery management skills

- In-depth understanding of Agile processes and reporting standards

- Proven track record of successful stakeholder management

- Proven track record of successfully delivering programs in complex environments

- Extensive experience running teams across multiple locations under direct and matrix management models

- Proven financial services experience, preferably within Asset Servicing Operations but definitely in Capital Markets

- Demonstrable people management and communication skills

- Highly delivery focused with a strong attention to detail

- Excellent written and verbal communication skills

- Capable of building strong relationships and networks across a range of teams

- Willingness to lead by example from the front

- Capable of developing and leading teams to meet project

- Program and department objective