We are assisting a leading Insurance organisation who is looking for Service Delivery Manager for Gurgaon Location
Mentioned are the required skill sets:
This position will be responsible to provide support towards building of the Quality Culture by ensuring effective management of Quality Training's & Operational services .
Desired Skill Set - (Is a Must)
- Minimum 4 years of experience in working in a Quality role
- Six sigma/lean Black Belt Certified by a reputable source
- Experience in Property Insurance domain.
Further job tasks include:
As a Quality Head:
- Ensure strong alignment of quality with operations and technical group
- Lead Green Belt and Quality Improvement Projects
- Mentor Lean Projects and operating managers on process improvement initiatives and projects undertaken within/global processes.
As an Operations Service Delivery Manager:
- Ensure adherence to the predefined SLA’s – productivity, capacity, accuracy and procedures.
- Analyses of productivity, capacity and quality figures.
- Provide regular process performance updates. Ensure that required metrics are updated by Underwriting Assistants – Daily, Weekly and Monthly.
- Regular (at least bi-weekly) interaction with the UA’s / Team to discuss operational and transactional issues.
Interested candidates kindly share your profile at tanushree.rastogi@mafoirandstad.com
Prabhat
Didn’t find the job appropriate? Report this Job
Download the iimjobs app to
apply for jobs anywhere, anytime
Download on
App Store
Get it on
Google Play
Scan to Download