Service Delivery Mgr - Equipment/Instruments

Service Delivery Manager - Mumbai

Designation - Service Delivery Manager - Mumbai

Location - Mumbai

Experience -

- Minimum 10 years’ experience in Service Function of Analytical Instruments or any other industry dealing with sophisticated and high tech equipment.

Qualification - Diploma in Instrumentation / B.Sc. / M.Sc. / M.B.A

Industry - Life Sciences

PAN India role.

- Manage the team of Field Service Specialists and monitor the quality of Service Delivery of their respective Product Lines.

- To monitor and control the Spare Parts consumption of units under Warranty and Comprehensive Contracts.

- To monitor Response Time / Down Time region wise, Product Line wise, Model wise and move the right resources for improving the same and establishing new bench marks.

- To monitor the effectiveness of Remote Resolution per product line and plan for improvement.

- To coordinate with Regional Service Managers to ensure that all Key Accounts are given a Quarterly Update on the performance of PE units

- To coordinate with Training/Talent manager to ensure no gaps in skill set requirements across the country

- To monitor overdue open calls and installations and take actions to close them.

- To monitor and facilitate quick resolution of escalated calls.

- To monitor and coordinate with Logistics to ensure availability of critical spare parts in the country.

- Plan for proper resources and training for all New Products being launched.

Interested candidates can share their resumes as tressa@careeradvantage.in