Service Delivery Manager - Teamcenter Application - IT

We are looking for "Service Delivery Manager-Teamcenter" for our client. Please do go through the JD and if interested please do share your resumes  

Position: Service Delivery Manager-Teamcenter

Location: Bangalore.

Experience: 8-14 yrs

- Should be flexible to work in Europe or US shift.

- The candidates should be able to join in Max 15-20 days. Candidates not currently working or on a sabbatical can also apply.

Responsibilities

 For Teamcenter:

- As an Technical Support Engineer, you are responsible for assisting customers in the use of Siemens software; interfacing with support and development management to escalate key customer issues; customer self-help tools; assist in testing and verification of software fixes during the development cycle. TAC calls would occasionally require additional input from technical leads, development, and management.

- Answer all Support calls from clients and provide solutions for problems.

- Under minimum direction, analyze client's problem and providea solution or a workaround in a timely manner that meets the customer's needs.

- Duplicate client problems, provide explicit problem examples to development and write detailed problem and enhancement reports.

- Provide technical assistance to team members on difficult customer problems.

- Identify critical issues and take responsibility for successful resolution of issue while coaching.

- Actively participate and seek out GTAC department opportunities in including: product testing, Incident Report, Problem Report, and Enhancement Request maintenance, GTAC Quarterly and Symptom/Solution article creation, and staff meeting discussions. Recommend improvements to GTAC objectives.

- Create Solution Center articles, and a technical training sessions every other year. o Train a minimum of 80 hours.

Required Knowledge/Skills, Education, and Experience : 

- Depending on types of applications supported, qualified candidates must have a degree in Mechanical Engineering, Mechanical Design, Computer Science or equivalent schooling and/or experience.

- A minimum of three to six years, NX & CATIA CAD, experience and working o Strong background in Teamcenter application.

- Experience in customer support and call tracking system. o Background in Microsoft SQL or Oracle.

- Production clones to Test environments and Dev environments.

- Creating Teamcenter environments for the Development, Test and Production from scratch including installing databases.

- Perform Teamcenter system administrator activities, such as removing process and data locks, create and manage workflows and statuses as needed, manage folder structure, create queries

- Act as first point of contact for problem resolution and resolve key systemic production issues.

- Create and execute disaster recovery plans for Teamcenter Environments.

- Teamcenter Multisite support including trouble-shooting data transfer and sync issues, schedule manager and end user support.

- Experience in ACLs, Workflows, Organization, TC Visualization, Classification and NX Manager.

- Experience Structure Manager including creating Revision Rules and Variant Rules. Configuring Assemblies using Rev and Variant rules.

- Experience in creating batch scripts for different Teamcenter purposes. o Experience in Teamcenter customization using ITK and SOA.

- Experience in Teamcenter Upgrades for TC Unified Architecture

- Experience in migration of PLM data from Teamcenter and other business applications to Teamcenter Unified Architecture

- Experience in TC-NX and TC-CATIA integration and also NX and CAD Customization

Minimum Qualifications -

- Ready to Work in US and Europe shifts

- A minimum of 8+ years direct experience with NX and Teamcenter

- Teamcenter configuration and customization knowledge for BMIDE, TC-NX integrations, Active Workspace and NX Integration, CATIA Integration

- Teamcenter infrastructure architecture knowledge and experience

- Teamcenter Multisite experience

- Analytical skills with experience in overall Teamcenter product to solve Teamcenter end user issues

- Understanding of configuration management and document control best practices

- Analytical and process management skills

Neesha Srinivas
7022258887