Service Delivery Manager - Process Excellence - Black Belt - IT Domain - BPO/KPO

Designation : Service Delivery Manager - Process Excellence - Black Belt

Domain : Technology/IT

Job Description :

- Drive continuous improvement culture through training, coordination and implementation of principles of Lean/Six Sigma in day-to-day operations in KPO/BPO

- Identifying key opportunity areas and drive improvement initiatives to attain process excellence

- Create/Enhance organization DNA by facilitating Lean Six Sigma Green Belt and Yellow Belt Training for India location

- Create Lean Six Sigma training decks and supporting documents and artifacts

- Ensure SLA adherence for processes in scope

- Lead intermediate projects, establishing links between process improvement initiatives and business strategies using Lean Six Sigma and Process Management skills.

- Dedicate aligned as a bridge between Client & Operations, to understand the business CTQ & delight the Clients.

- Responsible for process Base lining, measure the process capability & redesign the process by using six sigma tools & Lean methodologies for reducing the waste (Not value added) and to optimum utilization of the resources.

- Implement DMAIC methodology in processes to find the route cause & rectify.

- Should deliver client presentations, business development and pre-sales support for continuous improvement and innovation.

Profile of Desired Candidate :

- Must be Black belt Certified from a reputed certifying body/organization (e.g. ASQ or equivalent) with excellent command in Lean/Six Sigma methodology

- Must have experience BPO/KPO is preferred.

- Must have 8 years of work experience with minimum 3 years of relevant experience

- Must have excellent analytical, presentation & communication skill

- Should be a self-starter

Experience : 7 - 9 Years

Certification : Black Belt Certified (Mandatory)

Industry Type : BPO / ITeS/IT

Education UG : Any Graduate - Any Specialization

PG : Any Postgraduate

- Doctorate Not Required

Shift : UK