Service Delivery Manager - Platforms - Cloud Azure

Role: Service Delivery Manager - Platforms_Cloud Azure

Location: Hyderabad

Key Responsibilities:

1. Service Delivery Management:

- Oversee the delivery of services and solutions to ensure they meet or exceed client expectations.

- Develop and implement strategies to enhance service delivery efficiency and effectiveness.

- Act as the primary point of contact for clients, addressing any issues or concerns promptly.

2. Process Alignment:

- Collaborate with cross-functional teams to align processes and workflows with business objectives.

- Identify opportunities for process improvements and drive initiatives to optimize service delivery.

3. Architecture Finalization:

- Work closely with technical and architect teams to finalize and validate service architectures.

- Ensure that architectural designs align with client requirements and best practices.

4. Team Management:

- Lead and manage a team of technical team, providing guidance, support, and performance feedback.

- Foster a collaborative and high-performance team environment.

5. Chargeback Management:

- Implement and manage chargeback processes for project costs (Platform and Labor) to first-party customers.

- Ensure accurate and transparent billing for services delivered and resolve any discrepancies.

6. New Project/Service Enablement and Retirement:

- Design comprehensive plans for the enablement of new projects and the retirement of legacy systems or services.

- Develop detailed timelines and milestones for project enablement and service retirement.

- Present these plans to leadership for review, feedback, and finalization.

- Take actionable steps based on leadership feedback and ensure seamless execution of enablement and retirement plans.

7. Azure and SQL Skills:

- Employ SQL querying skills to analyse data, generate reports, and support decision-making processes.

8. Reporting and Documentation:

- Prepare and present regular reports on service delivery performance, project status, and team productivity.

- Maintain comprehensive documentation related to service delivery, architecture, chargeback processes, and project plans.

Required Qualification:

- Proven experience in a service delivery management role or similar position. 8+ years of experience

- Basic knowledge of Azure cloud services and SQL querying.

- Strong understanding of process alignment, architectural design, and chargeback mechanisms.

- Experience in designing project enablement and retirements, including creating and managing timelines.

- Excellent leadership and team management skills.

- Exceptional problem-solving abilities and attention to detail.

- Strong communication and interpersonal skills.

Certification:

- Certification in ITIL Foundation or higher.

- Azure certifications (e.g., Azure Fundamentals, Azure Administrator).

- Project Management certifications (e.g., PMP, PRINCE2).

- Scrum Master certification (e.g., CSM, PSM) is a plus.

- Familiarity with service management tools and frameworks (e.g., ITIL, ServiceNow).