Service Delivery Manager - IT Software

Service Delivery Manager - Vmware

We have a leadership opportunity for Service Delivery Manager - Vmware with one of our client for Mumbai/Bangalore location.

Key Responsibilities -

- Responsible for overall delivery for the Service line

- Acts as a referral point for client issues, escalations, complaints and manages Crisis situations

- Ensures that cost control is maintained and contributes to cost reduction, productivity and service improvement for the service line.

- Participate in review meetings, Provides analysis, feedback and actions based on trends, root cause analysis and other reports.

- Identifies and assists in the perusal of business opportunities within the existing contract with the Client.

- Team management - ramp up/ ramp down, skills retention, attrition management and appraisals.

- Ensure right skilled resources assigned to delivery accounts as part of right shoring or any other opportunities

Key Skills:

- Self-driven and ability to work independently

- Excellent communication and presentation skills

- Good analytical and troubleshooting skills (the ability to think logically through a problem)

- Must have the initiative, tenacity and commitment to see problems through to resolution

- Able to respond to and resolve client queries and requests in a timely manner

- A flexible approach with - Can do attitude and ability to work well under pressure

- Project Management experience would be added advantage.

- People Management

- Contracts and Commercial Knowledge

- Learning and Growth of Resources

- Project Management and Budget / Costing

- Knowledge of Managed Services and Unit Costing

Technical Skills:

- Knowledge or understanding of multiple Infrastructure areas across technologies (Server, Storage, Network, DB) especially around Wintel related technologies (AD, VMWARE, CITRIX, Windows, Messaging)

- Understand business, process, application, infrastructure and technology relationships.

- VMware skills with experience on VM management and ESX

- Providing technical leadership to internal project teams and clients

- Effectively apply technical knowledge to pre-sales situations and crafting solutions for clients

- Analyze incidents and problems, analyze multi-technology environments and suggest improvement plans.

- Ability to build business cases and presenting them to leadership for approval and ability to articulate and explain business value for technology decisions.

- Experience in capability build and offerings development.