Service Delivery Manager - Insurance

We are assisting a leading Insurance organisation who is looking for Service Delivery Manager for Gurgaon Location

Mentioned are the required skill sets:

This position will be responsible to provide support towards building of the Quality Culture by ensuring effective management of Quality Training's & Operational services .

Desired Skill Set - (Is a Must)

- Minimum 4 years of experience in working in a Quality role

- Six sigma/lean Black Belt Certified by a reputable source

- Experience in Property Insurance domain.

Further job tasks include:

As a Quality Head:

- Ensure strong alignment of quality with operations and technical group

- Lead Green Belt and Quality Improvement Projects

- Mentor Lean Projects and operating managers on process improvement initiatives and projects undertaken within/global processes.

As an Operations Service Delivery Manager:

- Ensure adherence to the predefined SLA’s – productivity, capacity, accuracy and procedures.

- Analyses of productivity, capacity and quality figures.

- Provide regular process performance updates. Ensure that required metrics are updated by Underwriting Assistants – Daily, Weekly and Monthly.

- Regular (at least bi-weekly) interaction with the UA’s / Team to discuss operational and transactional issues.

Interested candidates kindly share your profile at tanushree.rastogi@mafoirandstad.com