Service Delivery Manager - Infrastructure

MindGen Solutions is a recruitment firm and specializes in hiring managerial and leadership talents across technologies and domains.

We have an opportunity for a Service Delivery Manager - Infrastructure for one of our MNC client in Hyderabad/Pune/Kolkata

Job Description:

Primary Skills (must have) :

- Should have managed Infrastructure Datacenter projects of a minimum team size of 100 + FTE

- Strong analytical and problem solving abilities in Infrastructure domains

- Sales, Solutioning skills & P/L Management

- Senior Leadership Stakeholder Management

Key Responsibilities include:

1. Responsible for Delivery excellence of all the projects rolling up to this role through a strong governance and review mechanism

2. Responsible for the overall operational accountability by adhering to the SLA's and YOY productivity with high quality deliverables leads to high Customer satisfaction

3. Lead the offshore delivery team comprising Managers and Team leads.

4. Contribute to the establishment and promotion of a culture which promotes quality of work, service orientation and flexibility utilizing industry best practices

5. Develop and motivate staff in order to establish and maintain a high caliber workforce that is able to meet the challenging performance targets whilst producing high quality work

6. Continual Innovation aimed at reducing of cost of delivery - bring about high degrees of industrialization, delivery process standardization and reuse across the engagements

7. Accurately forecast revenue, head count, profitability, margins, bill rates and utilization,

8. Manage to target CM%, Pyramid, Fresher %age, Utilization. Meet expectations for Get-slim, Job rotations

9. Responsible for maintaining all contractual and legal artifacts related to the engagement

10. Ensure that the engagement meets organizational and client requirements on Quality parameters; participate successfully in internal / external Audits and Appraisals

11. Identify account mining and "add-on" sales opportunities within the account

12. Facilitate team and client meetings effectively, set and manage client expectations and develop lasting relationships with client personnel that foster client ties

13. Continually seek opportunities to increase customer satisfaction and deepen client relationships

14. Good knowledge of Project Management, ITIL and CMMI Level 5 processes