Service Delivery Manager - Infrastructure

We have an opportunity for a Service Delivery Manager - Infrastructure for one of our client in Hyderabad/Pune/Kolkata.

Key Responsibilities include :

- Must bring good experience in Service delivery of Infrastructure projects across geographies.

- Will be responsible for Service Delivery of projects rolling up to this role through a strong governance and review mechanism

- Responsible for the overall operational accountability by adhering to the SLA's and YOY productivity with high quality deliverables leads to high Customer satisfaction

- Lead the offshore delivery team comprising Managers and Team leads.

- Contribute to the establishment and promotion of a culture which promotes quality of work, service orientation and flexibility utilizing industry best practices

- Develop and motivate staff in order to establish and maintain a high caliber workforce that is able to meet the challenging performance targets whilst producing high quality work

- Continual Innovation aimed at reducing of cost of delivery - bring about high degrees of industrialization, delivery process standardization and reuse across the engagements

- Accurately forecast revenue, head count, profitability, margins, bill rates and utilization

- Manage to target CM%, Pyramid, Fresher %age, Utilization

- Responsible for maintaining all contractual and legal artifacts related to the engagement

- Ensure that the engagement meets organizational and client requirements on Quality parameters; participate successfully in internal / external Audits and Appraisals

- Identify account mining and "add-on" sales opportunities within the account

- Facilitate team and client meetings effectively, set and manage client expectations and develop lasting relationships with client personnel that foster client ties

- Continually seek opportunities to increase customer satisfaction and deepen client relationships

- Good knowledge of Project Management, ITIL and CMMI Level 5 processes