Service Delivery Manager - HRO - BPS

HRO- Service Delivery Manager

We have an opportunity with one of the BPS. please find the details.

- This position is accountable for the operations and Service delivery of Global HRO processes across Recruitment, Payroll, Comp and Benefits, Talent Management.

- Delivery Management, Client Management, Commercials & Quality Assurance will be integral to the role.

- The position ensures quality of services is maintained, client targets are met.

- Ensure agreed Service standards, service level agreements are, met and exceeded.

- Generate revenue opportunities and maximize margin.

- Participate in the establishment and development of operations, leveraging previous (HR outsourcing) experience in order to provide a differentiated service to the client

- Initiate, design and implement business process excellence improvement plans.

- Exhibit awareness of HRO business / industry trends, practices and technology

- Establish and maintain key relationships with the client, team leads and client management, also act as a SME. ( Subject Matter Expert)

- Participate in HRO solution design and presales related activities focusing on building service delivery models in line with Client requirements.

- Should be willing & able to participate in pre-sales work - Responding to RFPs, presentations, client interactions etc.

- Certification related to the HR processes ( Payroll, Comp & Ben, L&D) preferred

- Understanding of Quality concepts/tools is key. ( Lean, Six Sigma, Kaizen etc)

- Hands on experience and knowledge of HR systems, tools and technologies ( SAP, Workday, Peoplesoft, Oracle, Case management systems, Reporting & Analytics systems)

Total 7 years of work Experience desired with 7 years of relevant HR/HRO experience.