Service Delivery Manager - Claims

Discipline : Claims

Industry : Claim Operations

Job Description/Responsibilities :

- Drives Basic Hygiene on the operations floor and build culture for the same

- Driving Cost Reduction Agenda in the Processes with Automation Opportunities, Productivity Enhancement Opportunities and Cross utilization of resources

- Manage team and ensure quality and productivity targets are met and exceeded

- Motivate and engages AMs and team members and maintains attrition within thresholds

- Provide coaching and feedback to Supervisors to enable them to improve their Teams performance and focus on their career pathing and advancement within the- organization

- Build systems to ensure no escalations and is prompt in responding to escalations

- Provide inputs to Leadership on process gaps that exist

- Ensure compliance with internal policies and procedures, external regulations and information security standards

- Be sensitive and aware of the Organizational priorities towards Change & Innovation and Cost Optimization

- Works independently with minimal direction and is very high on execution and adherence to timelines

- Takes initiative to understand the process and keeps self-updated on the important changes in the business and the Healthcare industry

- Builds strong relationship with onshore counterparts and support functions and utilizes the relationship to maximize the results for OGS

- Handles the MIS and reporting needs with accuracy and timeliness

- Is eager to take on more responsibilities and should be able to execute the adhoc tasks

- Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product

Qualification/Required Skill Set :

- Should be having 8 Years+ experience

- US Healthcare Domain Knowledge preferred

- 4 plus years of experience analyzing and solving customer problems in an office setting environment

- An education level of at least an Graduate Degree or equivalent work experience

- Moderate Proficiency with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications

- Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product

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