Service Delivery Manager - Branch Banking

Desired Skills & Responsibilities

- Review & monitor AOF rejection cases, account closures, overdue FD & FD maturity data and renewals thereof

- Scrutinize and verify customer requests, AOFs as per prescribed checklist before dispatching for processing. Informing customers in case of rejections, if any.

Driving key Setrics by :

- Daily checking of common pending folder of the branch and individual employees to ensure that no customer request is pending with the staff along with random drawer audits

Maintaining lowest levels of wait-time through :

- Load balancing among desks

- Regular monitoring of pending tokens through Admin login

- Analysis to understand employee level productivity & Daily roistering

- Leave planning & Training calendar

- Ensuring adherence to Corporate Attire policy and Grooming guidelines by all staff members