Service Delivery Leader - Transitions & Consulting - HR

Designation : Service Deliver Leader - Transitions & Consulting

Number of Current Openings : 1

Job Location : Gurgaon

Role : This position will report to Asst. Vice President - Transition & Consulting

Job Role :

Enabling Sales & Solutions :

- Support sales & presales for closing deals.

- Coordinating and analyzing the bid management process, RFPS / RFIS as per the desired / targeted project/opportunities.

- Prepare viable solution, CBA's & other required strategies.

HR Transformation :

- Functional and operational process ownership

- Design the processes as per the client/process requirement for delivering excellence in HR Service Project. Complete AS IS Understanding, gap analysis, recommendations and designing new HR processes for the Client basis PeopleStrong's delivery model.

- Design the Change Strategy which includes the creation of Change Plan, Stakeholder Analysis, Communication and Engagement Plan

- Capable of initiating new processes, participate in new process transitions in coordination with the Clients and internal stakeholders.

- Consult on need based projects.

Multiple Domain Expertise :

- Understanding of complete HR processes including entire Recruitment process from Sourcing to offer, Employee Life cycle, Pay rolling and compliance.

- Understand System Capabilities, Processes and Application platforms across HR market.

- Have knowledge of benefits when it comes to business, including products and services, operations, and delivery.

Project Management :

- Prepare predictive dashboard for assessing project health.

- Managing People, Process and Performance to ensuring that all process and procedures are continually reviewed, improved and changes communicated for effective implementation.

- Ensure appropriate documentation is in place for specific support requirements.

Project Excellence :

- Deliver project within the defined timelines.

- Maintain healthy score in Internal CSAT.

- Risk assessment & mitigation

Multiple Stakeholder Management :

- Manage & engage with stakeholders for smooth transitioning & delivery.

- Consult client as & when required to build relation and to deliver efficient & effective projects.

Governance :

- Establishing Governance mechanism

- Establishing and providing metrics on HR services, including Customer Satisfaction, Volume metrics, turnaround time, quality etc.

- Design SLA- s/timelines to ensure activities completion/project delivery

- Organize and chair weekly/monthly/quarterly service review meetings

Building & Team Management :

- Manage team at multiple geography

- Cross-trained team across service lines

- Control attrition

CTQs :

- Post Graduate in any field preferably from Tier 1 or 2 Campus

- 8 to 12 years of Experience

- Preferred experience in HR consulting field.

- Should have done special projects in HR transformation preferably using lean/six sigma methodology

- Hands on Implementation experience on any existing ERP.

- Proficient with MS Visio, MS Excel and Powerpoint.