Service Delivery Leader - Staffing Platform

Our purpose:

Gigforce is revolutionizing the way people can apply and get work, when and where they want, all the while being able to explore different work opportunities, acquire relevant skill sets, kickstart, stabilize or increase their earnings, and are able to network with peers and digital communities to obtain relevant information.

We aim to be the largest on demand and just in time gig staffing platform in India, enabling work for over a million workers. Chasing a trillion-dollar market globally and getting everyone ready for the future of work.

Well-funded by leading angel investors and venture capitalist firms. Led by Ex-Teamlease, IIT Kanpur and ISB graduates who have deep expertise in this domain and technology. We are highly entrepreneurial and obsessive about user experience. If mobile tech products and disruption of existing businesses through this technology excites you, Gig4ce is the place to be.

Your purpose:

As a SDL, you will play a pivotal role in the business and carry a high level of responsibility. As well as overseeing all operational areas of the business, the role is central in supporting business growth. You will have a chance to take on progressively challenging opportunities, designed to stretch your leadership and analytical capabilities.

About the role:

- You will be responsible for End to End implementation by directing, guiding others, and applying various operational excellence tools to resolve problems including providing training.

- Design and set up processes and work on continuous improvement of the set processes

- Implement processes that deliver improvement according to the client requirements.

- Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.

- Design and implement processes, specific to the project and client.Train and monitor team for developing quality leads

- You should have a start-up mentality and a passion for drilling down to find the root cause of a problem.

- You are a customer-obsessed problem solver, eager to learn and improve and are able to articulate complex concepts.

We'll love you because:

- You are able to see the big picture as well as the finer details, as your work is across the spectrum. You will deal in small daily matters, as well as larger aims and setting goals. A systematic organized approach to work is vital.

- Brilliant communication and interpersonal skills, for dealing with many types of people at all levels in a direct diplomatic way is essential. An understanding of client requirements is a must.

-Soft skills, including effective time management, prioritizing and delegation, is a must. You must be able to lead, coach, inspire, support and motivate your team, and always seek to improve best practice.

- Having natural creative flair and being full of ideas and energy to introduce new concepts and innovations would also be advantageous.

- Desire to assume responsibility and work autonomously

- Highly organized and able to juggle numerous tasks

- Previous experience in operations, implementation or customer service will also be positively considered.

- Be startup enthusiastic, go getter attitude.

Why GigForce?

- As an early team member, you will have the opportunity to play a key role in shaping Gigforce, have ownership of the achievements and a considerable say in its culture.

- You will have opportunities to closely associate and get mentored by a very experienced Leadership Team.

- We're committed to your growth and provide constant learning opportunities for your professional development

- We are an equal opportunity employer. We celebrate diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills.