Job description :  - Building a personal relationship with key client staff  - Successful service delivery SLA achievement and high level of customer satisfaction  - Monitoring overall performance of services  - Good communication around issues and opportunities - get things done, make things happen  - Collaborating with senior management on client account management and growth  - Ensuring operations teams are aware of changes and are prepared  - Building service reports  - Service reporting and sponsoring service delivery meetings  - Pulling in additional resources when needed e.g. specialist teams or people for specific issues/opportunities  - Removing all obstacles to customer satisfaction and financial performance  - Communicating across organisational boundaries - from engineers through to senior managers  - 3rd party management responsibilities  - Looking out for client's and Imtech's long -term interests  - Following up if service delivery is not meeting expectations  - Working with the client and operations teams to identify and manage service improvement activities  - Along with operational managers and technical leads, accountable for and contribute to the overall performance of the managed services division  - Ability to follow hardware and software best practices as defined by the Managed Services management

Mumbai

Chennai

Service Delivery Leader/Operations Manager - Retail & CPG Domain - BPO 

Service Delivery Leader/Operations Manager - Retail & CPG Domain - BPO  ,Job Description for Service Delivery Leader/Operations Manager - Retail & CPG Domain - BPO  in Maven Workforce in  Mumbai Chennai for (15-25) years of experience. Apply Now!

Job Description for Service Delivery Leader/Operations Manager - Retail & CPG Domain - BPO  in Maven Workforce in  Mumbai Chennai for (15-25) years of experience. Apply Now!