Service Delivery Leader - HR Solution & Technology Firm

We are looking for Service Delivery Head for one of the renowned Human resource solution and technology company.

Position: Service Delivery Head (SDL)

Experience: 12- 20 Years

Location: Mumbai

Job Description - 

Enabling Sales & Solutions - 

- Support sales & presales for closing deals.

- Coordinating and analyzing the bid management process, RFPS / RFIS as per the desired / targeted project/opportunities.

- Prepare viable solution, CBA's & other required strategies.

HR Transformation - 

- Functional and operational process ownership

- Design the processes as per the client/process requirement for delivering excellence in HR Service Project. Complete AS IS Understanding, gap analysis, recommendations and designing new HR processes for the Client basis PeopleStrong's delivery model.

- Design the Change Strategy which includes the creation of Change Plan, Stakeholder Analysis, Communication and Engagement Plan

- Capable of initiating new processes, participate in new process transitions in coordination with the Clients and internal stakeholders.

- Consult on need based projects.

Multiple Domain Expertise:

- Understanding of complete HR processes including entire Recruitment process from Sourcing to offer, Employee Life cycle, Payrolling and compliance.

- Understand System Capabilities, Processes and Application platforms across HR market.

- Have knowledge of benefits when it comes to business, including products and services, operations, and delivery.

Project Management:

- Prepare predictive dashboard for assessing project health.

- Managing People, Process and Performance to ensuring that all process and procedures are continually reviewed, improved and changes communicated for effective implementation.

- Ensure appropriate documentation is in place for specific support requirements.

Project Excellence:

- Deliver project within the defined timelines.

- Maintain healthy score in Internal CSAT.

- Risk assessment & mitigation

Multiple Stakeholder Management (External & Internal):

- Manage & engage with stakeholders for smooth transitioning & delivery.

- Consult client as & when required to build relation and to deliver efficient & effective projects.

Governance:

- Establishing Governance mechanism

- Establishing and providing metrics on HR services, including Customer Satisfaction, Volume metrics, turnaround time, quality etc.

- Design SLA- s/timelines to ensure activities completion/project delivery

- Organize and chair weekly/monthly/quarterly service review meetings

Building & Team Management (People's Manager role)

- Manage team at multiple geography

- Cross-trained team across service lines

- Control attrition

CTQs

- Post Graduate in any field preferably from Tier 1 or 2 Campus

- 12 to 20 years of Experience

- Preferred experience in HR consulting field.

- Should have done special projects in HR transformation preferably using lean/six sigma methodology

- Hands on Implementation experience on any existing ERP.

- Proficient with MS Visio, MS Excel and Powerpoint.