Service & Delivery Lead - eCommerce/Internet/Retail/Banking/Telecom - IIT/IIM/ISB/FMS

Service and Delivery Lead

Role & Responsibility :

- Responsible for Service & Delivery Management - personalised commerce and consumer engagement business

- Drive all program delivery and account management activities, and manage all account managers servicing the key accounts/partners

- Complete ownership & delivery of the partner care including partner integration, service delivery and partner promotion support

- Manage all marketing related operations - POS material logistics management, visibility at partner outlets, monitoring of outdoor, Delivery of gifts & prizes

- Sets up account management and program management capabilities, priorities, capacity, tools, KPIs and reporting standards

- Overall responsibility for on-time on-budget delivery of product features and extensions into accounts/partners. And overall responsibility for on-going account expansion and profitability

- Ensure strong relationships with various vendors and secure new vendor partnerships

- Responsible for working on cross functional team projects and improving various operational functions/processes

YEARS OF EXPERIENCE 8-12 YEARS

Candidate Qualification and skill sets:

- BE/ BTech and MBA from a premier Tier 1 institute such as IIT/IIM/ISB, others

- 8-10 years post qualification experience, including 5+ years program leadership experience, with oversight across numerous projects

- Strong account management (client service) as well as project management experience in consumer verticals. Ideally e-commerce, retail or payments

- Proven leadership qualities and experience of managing a cross-functional teams

Target Industries: Ecommerce/Internet companies, Banking, Telecom