Service Delivery Lead - Demand/Resource Management

Background in Business Operations preferred

Will be the RM SPOC and will be responsible for driving key RM initiatives for the Delivery unit assigned

Will track and report key metrics - like Productivity, cost, and manpower pyramid management for the vertical

Will handle deployment/redeployment of internal resources and gather requirement from client

Will interface with Recruiting, procurement for timely staffing

Responsibilities

Resource Management :

Prepare and sign- off Demand plan in consultation with client and key stakeholders

Obtain approvals from stakeholders and Vertical head on the signed off Demand plan

Will define SLAs for self and liaise with recruitment team and work closely with them to monitor the progress versus demand plan.

Drive Change process recommendations

Keep stakeholders informed of the candidates on boarding.

Report periodic progress against key goals in monthly RM Review meetings to update on the progress and highlight issues.

Work closely with Procurement SPOCs to timely staffing as per plan

Pyramid Management

Design and publish the target pyramid by competency and propose actions for realizing target pyramid

Identification and forecasting of skills requirement in line with vertical's strategic growth and operations plans

Build program across areas where there is a business case

Skills

Excellent people, leadership, communication & interaction skills

Good problem solving skills

Ability to work with multiple stakeholders

Excellent knowledge of MS Excel to plan, monitor and report the progress

Experience & Education

9 to 14 years of experience in a similar role

Graduate / MBA