- Ensure complete implementation of HR policies and procedures on the floor; provide an avenue for immediate redressal of queries/ grievances; responsible for taking various HR initiatives to employees; coordinate for introducing HR initiatives such as IJPs, E-Sat Survey, Grooming activities etc. on the floor:
- To be the first level of interface between HR & Operations for all HR related initiatives and query handling
- Ensure implementation of HR initiatives on the floor such as POF, HR Forums, PMS, Satisfaction surveys, etc.
- Ensure timely completion of Appraisals for all teams on the floor; KRO and Appraisal Audits and Performance Awareness sessions conducted for all employees TL and above
- Handle all queries, grievances and escalations from agents on the floor and ensure the same are resolved within committed timelines
- Responsible for the roll-out and closure of Internal Job Posting (IJPs) on the floor within specific time-lines; Identifying tools of assessment/ selection in co-ordination with the OD team and implementing the same for IJP selection
- Ensure coverage of all batches in POF within one month of going live and ensure action planning for all Post Orientation Feedback (POF) `conducted every month for the process. Meet up with batches to understand concerns during the training period.
- Ensure Employee listening activities are conducted every quarter.
- Ensure closure of action planning jointly with Operations within timelines and prepare Communication pack reports for cascades to the floor.
- Ensure Confirmation process is run efficiently in the process; meet up with all employees- on an EDP and effectively manage the process
- Conduct regular refresher training on HR policies for both agents and Team Leaders to ensure clarity/awareness on HR policies and procedures.
- Organise and Conduct Employee Engagement initiatives like Fun at work activities, CSR, etc.
- Assist the L&D team in the co-ordination for L&D initiatives.
- Ensure employee concerns relating to salary, insurance claims, food coupons are resolved within committed timelines
- Resolve queries regarding Mediclaim settlements and ensure quick resolution of the same
- Conduct Exit Interviews for resigned employees and escalate issues, if any, arising of the interview.
- Ensure clearances for resigned employees are completed within committed time-lines
- Investigate and give out CAP/DAP to employees found in violation of process/ company policies
- Ideating and devising Engagement activities for the Floor
- Responsible for controlling attrition and assist in development of policies and procedures to ensure staff retention
- Maintain database and trackers for all BHR activities
- Preparation of various HR Reports within timelines
- To be accessible when anyone a CSE/TL has any grievance that requires HR intervention
- Need-based escalation of decisions and ensure proper follow-up of the same
- Highlight any anomalies / deviations noted within the process to Reporting Supervisor for necessary action.
Salary: 4.5-8 LPA
Didn’t find the job appropriate? Report this Job