Sequel Logistics - Quality Analyst - Pharma Sector

To manage transaction quality profile for a Logistics services / Hub process for domestics' operations

- To conduct audits as per defined guideline and sampling for transaction monitoring

- To ensure 100% closure of feedbacks/ Client's complaints

- To create and publish regular audit reports with management and clients (daily, weekly, monthly) -

- To identify gaps and conduct feedback and refresher sessions with Hubs and clients to improve sales and quality of services

- To drive process improvement initiatives

- To drive calibration/ Training sessions with internal or external customers

- To conduct training for group of agents, when needed

- To conduct quality induction for new hire batch

- Should be well versed with MS Office (Word, Excel, PowerPoint, and Outlook)

- Should have excellent communication skills (written and spoken)

- Must have good analytical skills to conduct various analysis and RCA on a weekly/monthly basis

- Work closely with interdepartmental stakeholders to conceptualize and implement quality improvements, new processes and new businesses for Hubs operations of LC

- Review and interpret operational data to identify operational issues and provide solutions which optimise service levels, efficiency and overall process flows

- Perform reviews and audits of standard operating procedures to streamline and automate operations

- To assist in writing Operations Manuals

- To maintain Document Control Centre

- To ensure documentation formats and structures are consistent with ISO certified structure

- To document internal audits and other Quality related activities

- To prepare reports to communicate outcome of Quality activities