Senior VP - IT Solution/Transition & Process Excellence - Insurance

Position: Senior Vice President : Solutioning, Transitions & Process Excellence, EMEA & APAC

Reporting Structure: President - EMEA & APAC

Team reporting role.

MUST - Insurance exp in PROPERTY & CASUALITY ( P&C)

Job Location: India ( Corporate Office - Gurgaon) UK/Europe

Role and Responsibilities

As Vice President, EMEA & APAC Leader - Solutioning, Transitions and Process excellence, you will be responsible for leading and managing the Consulting, Process Excellence, and Transitions with client team You will play a pivot role in driving a consultative selling approach, ensuring smooth client project transitions, and driving continuous improvement to deliver client and business value across the enterprise.

Your role as Solutioning workstream leader

In this role, you will collaborate with our Client Partner, Business Development and Delivery Teams to develop sound solutions which expand our current client base focused on the Property/Casualty industry in addition to producing consulting revenue. You will be responsible for building, managing, and driving all areas of solutioning across the enterprise, in addition to transitioning of new capabilities and clients to CLIENT There will be close alignment to the teams with each of the engagements. In addition, you will drive consulting projects and longer-term engagements, leveraging CLIENT offshore delivery and process excellence teams. The role includes development and management of the solutioning team, business development within new and existing customers, working with all CLIENT capability units to drive solutions for customers all with a focus on achievement of our annual target's base growth and revenue of the business.

The key responsibilities are as follows:

- Ownership of cross capability solutioning

- Share, define, develop, and implement a strategic and technical solutioning framework - as a set of integrated processes, tools, and templates to manage solutions for prospects and clients through various sales stages - from initial engagement to ongoing planning, execution, control and close.

- Lead solutioning team strategy and deliver compelling presentations to prospective clients, in conjunction with CLIENT account managers, business development, capability leaders and subject matter experts.

- Coordination with Capability specific pre-sales teams for creating winning solutions. Collaborate with Client partner/business development, service delivery teams, President and Finance for pricing and margin approval.

- Lead and expand the solutioning in support of client partner and business development teams of CLIENT

- Work with the Client Partner and Business Development team to nurture business relationships with diverse Property/Casualty insurers/reinsurers/brokers/MGAs - by assisting in the identification of the strategic needs and challenges of insurance organizations and engage with them to drive consulting revenue for the company.

- Use knowledge of insurance and competitors to identify, amplify and communicate CLIENT differentiators. Sr. Vice President

India ( GGN) / U.K ( Europe)

Your role as Process excellence workstream leader

In this role, you will be responsible for leading and overseeing process improvement initiatives across CLIENT and client engagements. This role will require you to identify improvement opportunities to optimize processes, decrease costs and increase client value. The role includes development and management of the Process excellence team with a focus on providing strategic guidance towards driving a culture of continuous improvement.

The key responsibilities are as follows:

- Develop and implement a strategy for process excellence, optimization and automation aligning with the organization's overall objectives.

- Act as a trusted advisor to senior executives and key stakeholders, understanding their business challenges and providing customized solutions.

- Oversight of client process improvement/consulting engagements (project planning, resource allocation, and ensuring timely delivery of high-quality results).

- Leverage the Process Excellence team for identification of opportunities for process improvement and efficiency gains throughout transitions. Implement best practices and lessons learned from previous transitions to optimize future transitions.

- Collaborate with cross-functional teams and stakeholders to align process improvement efforts with organizational goals.

- Develop change management strategies to ensure smooth adoption of process improvements.

- Establish performance metrics and tracking mechanisms to evaluate the Process excellence team's efficiency, effectiveness, and quality. Regularly evaluate and report on performance metrics, identifying areas for improvement and implementing corrective actions as necessary.

Your role as Transitions workstream leader

- In this role, you will be responsible for overseeing and managing the smooth transition of client projects. You will be required to build strong relationships with client stakeholders and drive client focused business and project outcomes. Further effective communication and collaboration across CLIENT Corporate functions and Delivery teams to ensure that the transitions receive the required support.

The key responsibilities are as follows:

- Reimagine the transition processes - develop and implement a strategy focused on consistently exceeding client expectations and deliver business value.

- Oversight of transitions projects performance - adherence to project timelines and feedback from client and internal stakeholders.

- Develop a transitions risk mitigation framework and contingency plans for zero surprise transitions.

- Ensure compliance with relevant regulations, policies, and procedures throughout the transition process. Adhere to governance frameworks and standards established by the organization.

- Establish performance metrics and tracking mechanisms to evaluate the Transition team's efficiency, effectiveness, and quality. Regularly evaluate and report on key performance metrics, identifying areas for improvement and implementing corrective actions as necessary.

Skills and Experience

- 20 + years of relevant work experience within the insurance sector, with a proven track record in global solutioning, business development or equivalent.

- Detailed, practical understanding of insurance business operations and in-depth knowledge of the various functional areas within diverse insurance organizations. CPCU, CIC, or equivalent preferred.

- Proven experience in leading and managing complex transitions or projects.

- Strong expertise in process improvement methodologies such as Lean Six Sigma, with a demonstrated ability to apply them to complex business environments. Certifications in process improvement methodologies (e.g., Lean Six Sigma Black Belt) are preferred.

- Strong project management skills, with the ability to handle multiple initiatives simultaneously and deliver high-quality results within tight deadlines.

- Articulate, confident communicator and presenter with attention to detail.

- Hands-on experience with business solutioning and sales support.

- Strong leadership skills with abilities and experience to close deals.

- Strong commercial, personal and financial acumen.

-Established connections within insurer/reinsurer/broker/MGA markets, and at decision making levels of global insurance organizations to drive consulting revenue.

- Prepared for extensive domestic and international travel at least 20% of the time