Senior Vice President - Product

Position Overview:

- A dynamic and visionary Senior Vice President is sought to spearhead the development of next-generation customer engagement products.

- This essential role will be responsible for scaling offerings globally and building a comprehensive, data-driven ecosystem for customer interaction.

- Ambitious incentive programs that deliver exceptional value to clients and their customers will be created and executed by the Senior Vice President.

- In this strategic position, a modernization initiative in Product Management will be led, aiming to redefine traditional practices and drive innovation.

Key Responsibilities

Strategic Leadership:

- The vision, strategy, and roadmap for next-generation customer engagement products will be developed and communicated.

- Cross-functional teams will be led and aligned to ensure successful execution of the product vision.

- Innovation will be driven to identify and capitalize on market opportunities, differentiating offerings from competitors.

Product Development:

- The entire product lifecycle, from initial ideation through to launch and ongoing enhancement, will be overseen.

- Scalable, flexible, and robust products that cater to international market needs will be ensured.

- A data-driven and imaginative approach to product development, utilizing analytics and customer insights, will be promoted.

Market Expansion:

- Strategies to expand customer engagement products internationally will be created and implemented.

- Thorough market research and competitive analysis will be conducted to guide product decisions and go-to-market strategies.

- Strong relationships with key stakeholders and partners will be built and maintained to support global expansion efforts.

Team Leadership and Development:

- Recruitment, mentoring, and leadership of a high-performing team of product managers, designers, engineers, and data analysts will be undertaken.

- A collaborative and innovative culture that encourages continuous learning and development will be fostered.

- Clear goals and performance metrics will be set to drive accountability and achieve results.

Customer and Stakeholder Engagement:

- Clients will be engaged to understand their needs, gather feedback, and ensure high levels of satisfaction.

- Collaboration with sales, marketing, and customer success teams to align product strategies with business objectives will be undertaken.

- The company will be represented at industry events, conferences, and client meetings to showcase the product vision and capabilities.

Educational Background: A Master's degree in Computer Science or a related field, or a Bachelor's degree in Technology with an MBA from a reputable institution is required.

Experience: 15 years of experience in Product Management is required, including at least 7 years in developing products for Engagement Management Systems, Platforms, BFSI, Payments, e-Commerce, or related areas.

Technical Skills:

- Proven hands-on experience in developing AI-powered products is necessary.

- Familiarity with Generative AI is highly preferred.

- A strong understanding of agile methodologies and design flow processes is required.

Core Competencies:

- The ability to navigate ambiguity and apply first principles thinking is essential.

- Excellent business acumen with insight into growth and profitability levers is required.

- An action-oriented approach with a strong capability to break down complex problems and develop quantitative solutions is needed.

- Experience in creating product roadmaps and articulating a clear product vision is required.

Soft Skills:

- Proficiency in translating broad ideas into actionable plans is needed.

- Strong quantitative analysis skills are required.

- Excellent communication and collaboration abilities are essential.

Qualified candidates with a forward-thinking mindset, a passion for innovation, and a proven track record in driving successful product initiatives are encouraged to apply for this pivotal role.