Senior Vice President - Operations - QSR

The Senior Vice President (SVP) of Operations will lead and oversee all operational aspects of the QSR brand in India, with a primary focus on scaling and enhancing operational efficiency, customer satisfaction, and profitability. This role requires a seasoned professional with deep expertise in managing multi-location operations, a strong understanding of the QSR industry, and a proven ability to drive growth while maintaining brand standards.

Key Responsibilities:

Strategic Leadership:

- Develop and implement operational strategies to achieve business objectives, including revenue growth, cost management, and market expansion.

- Collaborate with the executive team to define and execute the brand's vision, goals, and long-term strategies.

- Ensure alignment of operational activities with the company's mission and values.

Operational Excellence:

- Oversee day-to-day operations of all QSR outlets to ensure consistent delivery of quality, service, cleanliness, and customer satisfaction.

- Implement and monitor KPIs to assess operational performance, identifying areas for improvement.

- Optimize processes and systems to enhance efficiency, reduce costs, and ensure scalability.

People Management:

- Lead, mentor, and develop a high-performing operations team, including regional managers, area managers, and store-level leadership.

- Foster a culture of excellence, accountability, and continuous improvement.

- Implement training and development programs to ensure staff are equipped to deliver exceptional customer experiences.

Customer Experience:

- Develop initiatives to enhance customer satisfaction and loyalty across all touchpoints.

- Regularly review customer feedback and implement measures to address concerns and improve service quality.

Expansion and Development:

- Work closely with the real estate and development teams to identify and establish new locations, ensuring alignment with market demand.

- Oversee the launch of new outlets, ensuring seamless execution and adherence to brand standards.

Financial Management:

- Prepare and manage the operations budget, ensuring cost controls and profitability across outlets.

- Analyze financial performance, identify trends, and implement corrective actions as needed.

Compliance and Standards:

- Ensure compliance with local regulations, food safety standards, and company policies.

- Maintain brand integrity by enforcing strict adherence to operational and quality standards.