Senior Vice President - CRM/Project Management

- Personal responsibility for making decisions in both simple and complex issues within given timelines.

- Guide the team in taking up necessary projects that help in achieving the stated objectives

Core Responsibilities:

- Develop and strategize plans to achieve system implementation

- Ensure that CRM is used across all channel teams for their lead management

- Ensure that monitoring and reporting of all input and output CRM vectors

- Ensure that relevant analysis is done to present insights for actioning

- Provide solutions to business problems related to CRM usage and configurations

Self-Management Responsibilities:

- Define performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are monitored and achieved during the course of the year.

- Undertake training for self and ensure that the team is also provided relevant trainings

Risk and Internal Control Responsibilities:

- Ensure that all dashboards and reports are published correctly and to the relevant recipients only